File not readable - Transfer to the machine: Please keep in mind that I sell embroidery files optimised to be used on your embroidery machines, therefore the downloads includes DST, EXP, JEF, HUS, PES, VIP, VP3 and XXX as well as the system / setting files and color charts. If needed there are also PDF instructions to be used for the in-the-hoop projects.
I do not send raw formats to be used to change the files in a digitising software. If you have a digitising software you may be able to open a machine format file but I do not guarantee that this is possible. I try to convert the files in as many versions of a software as possible but there are so many different versions of digitising software in use that I am not able to ensure the use in all of the available digitising software versions.
I recommend NOT TO OPEN a machine embroidery design in any software. To ensure it is working always transfer the embroidery file directly to your machine (via you preferred way, most times with a USB drive). For that, you need to unzip the download folder, then go to the folder that contains the embroidery design which you want to stitch out, and in that folder chose the right format that your machine can read. Load this file onto the USB drive, than transfer the design into your machine. As long as the machine is able to read the hoop size the format is designed for, your machine will be able to read, show and stitch the design.
Some machines have problems with USB drives which are too large or have too many files or even more then just embroidery designs on it. If your machine doesn't show the designs, try the following:
Please ensure that your USB drive is not bigger then 2GB. Ensure that there are no other files then embroidery files in your machine format saved on this USB (no pdf, no zip files, no pictures). Ensure that there are not too many files on the USB drive.